Question 1

How does TheSkinProof verify products?

Accepted Answer

Every product goes through 3-step verification: invoice verification from the importer, batch-code inspection, and warehouse fulfillment confirmation. We physically hold and inspect every item before it ships.

Question 2

What if I receive a fake product?

Accepted Answer

We offer a 2x Money-Back Guarantee. If any product is proven counterfeit, we refund double the purchase price. Report within 7 days with photos and batch number.

Question 3

What payment methods do you accept?

Accepted Answer

Cash on Delivery (COD) across Bangladesh, bKash, and Nagad. COD requires a small advance for new customers.

Question 4

How long does delivery take?

Accepted Answer

Orders are processed within 24 hours. Delivery takes 2-5 days inside Dhaka and 3-7 days outside Dhaka via Steadfast courier.

Question 5

Do you ship outside Bangladesh?

Accepted Answer

Currently we only deliver within Bangladesh. International shipping is planned for future release.

Question 6

Can I return a product?

Accepted Answer

Yes, returns are accepted within 7 days of delivery for sealed, unused products. Opened products can only be returned if defective or counterfeit.

Question 7

Are all products original and imported?

Accepted Answer

Yes. We only sell products verified through physical importer invoices. We do not sell locally manufactured copies or unverified items.

Frequently asked questions

How do you verify brands?

What is your counterfeit guarantee?

How long does verification take?

Can sellers edit brand pages?

How do I report a suspicious product?

Do you ship internationally?