Question 1

How do you verify brands?

Accepted Answer

We verify invoices, audit supplier documentation, and batch-test samples in third-party labs when possible. Verification notes appear on brand pages.

Question 2

What is your counterfeit guarantee?

Accepted Answer

If a product is proven counterfeit after inspection, we refund double (2×) the purchase price and cover return shipping.

Question 3

How long does verification take?

Accepted Answer

Basic invoice checks are immediate. Batch testing can take 2–7 business days depending on lab availability.

Question 4

Can sellers edit brand pages?

Accepted Answer

No — brand pages are admin-managed to prevent misrepresentation. Sellers may suggest edits which go through our review workflow.

Question 5

How do I report a suspicious product?

Accepted Answer

Use the contact form or ‘Report product’ action on the product page. Provide photos, batch number, and purchase details.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries. Delivery times, duties, and taxes vary by destination.

Frequently asked questions