Privacy Policy
Last updated: March 2026
Information We Collect
We collect information you provide directly to us, including your name, phone number, email address, delivery address, and payment information when you create an account, make a purchase, or contact us. We also collect usage data such as pages visited, device information, and IP address to improve our services.
How We Use Your Information
We use the information we collect to process orders, provide customer support, send you order updates via SMS, improve our services, personalize your shopping experience, prevent fraud, and comply with legal obligations.
Cookies & Analytics
We use cookies and Google Analytics (GA4) to understand how visitors interact with our site. Analytics data is only collected after you accept our cookie consent banner. You can manage cookie preferences at any time through the cookie settings on our site.
Information Sharing
We do not sell your personal information. We share your information only with: delivery partners (Pathao, RedX, Steadfast) to fulfill orders, payment processors (bKash, Nagad, SSLCommerz) to complete transactions, and analytics providers (Google Analytics) to improve our services.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order history is retained for 5 years for legal and accounting purposes. You may request deletion of your data at any time.
Data Security
We implement appropriate security measures to protect your personal information, including HTTPS encryption, secure password hashing, CSRF protection, and rate limiting. All payment information is encrypted and processed through secure channels. We do not store credit card numbers on our servers.
Your Rights
You can access, update, or delete your account information at any time through your profile settings. You can also opt out of marketing communications, request a copy of your data, or request complete data deletion by contacting privacy@theskinproof.com.
Children's Privacy
Our platform is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@theskinproof.com or through our Contact page.