Quick answer
Cracked heels need softening and sealing, in that order and at the right time of day. Most people do only one.
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Shop verified body lotions →Why heels crack
Heel skin is thick and has no oil glands. Pressure from walking splits dry, hardened skin — and in winter it hardens faster.
1. Soften first — urea or salicylic acid
A urea cream (10–25%) breaks down hardened skin. This is the step most people skip, going straight to moisturizer.
2. Then seal — at night
A thick occlusive balm, then cotton socks. Overnight occlusion is what makes it work.
3. File gently, when soft
After soaking, with a foot file — never a blade, and never on dry skin.
4. Do not soak for long
Long hot soaks strip more lipids than they add moisture.
5. See a doctor for deep, bleeding fissures
Especially with diabetes, where foot cracks carry infection risk.
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Body lotions & foot care · English guide