Quick answer
If you’ve been sold a fake skincare product, here is exactly what to do — document it, report it, and get your money back.
Want the authentic one? Every product on TheSkinProof is invoice-verified.
Check a product free →Realising you’ve been sold a fake is frustrating — but acting fast protects your money, your skin, and the next buyer. Here’s a clear, step-by-step plan.
Step 1 — Stop using it
If a product is irritating, burning or you suspect it’s counterfeit, stop applying it immediately. If your skin reacted, switch to a gentle, barrier-supporting routine (see sensitive-skin recovery) and see a doctor if the reaction is severe.
Step 2 — Document everything
- Photograph the packaging, batch code, seals and the product itself.
- Save the order confirmation, payment proof, chat/messages and seller details.
- Note the price and where you bought it.
- Verify the batch code (how to check) and note the result.
Step 3 — Report it to the seller / platform
- Marketplace (e.g. Daraz): open a return/dispute with your evidence.
- Facebook/Instagram seller: request a refund in writing; if refused, report the page/post to the platform for selling counterfeits.
- Keep all communication in text so you have a record. (Background: Daraz & Facebook: real or fake.)
Step 4 — Escalate if needed
- National Consumer Rights Protection (DNCRP) handles consumer complaints in Bangladesh — file a complaint with your documentation.
- For safety-related products (e.g. mercury-contaminated creams), report on safety grounds too.
How TheSkinProof removes the risk entirely
The best “report a fake” process is never getting one. At TheSkinProof, every product is invoice-verified and batch-checked before shipping. And if anything is ever proven counterfeit, you don’t chase a refund — you get 2× your money back under our guarantee. Browse verified products.