Quick answer
Stop using it, look after the skin it affected, and keep the evidence. Here is the order that actually helps.
Want the authentic one? Every product on TheSkinProof is invoice-verified.
Check a product free →First, the skin
1. Stop using it immediately
Including any other product you started at the same time, so you can tell what caused what.
2. Go back to basics for two weeks
Gentle cleanser, plain moisturizer, sunscreen. Nothing active while the barrier settles.
3. See a doctor if it is more than irritation
Spreading rash, swelling, or skin that got worse after stopping can indicate a steroid-containing product. Rebound is real and needs medical guidance.
Then, the evidence
4. Keep everything
The product, the box, the order confirmation, the seller's chat, the payment record. Photograph the batch code before it fades.
5. Ask for a refund in writing
Through the platform, not only in a personal chat, so there is a record with a timestamp.
6. Report it
A report only helps the next buyer if it exists. See how to report fake skincare.
The uncomfortable part
If the product came from a seller who cannot show where the stock entered the country, there is often no route back to a refund. That is the actual cost of an unverifiable purchase — not the price of the bottle.
Shop verified
TheSkinProof batch-matches every product against importer invoices, with a 2× money-back guarantee if anything is proven counterfeit. Check a batch code